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Customer Service

Why was my order cancelled?If an order was canceled on our side, there are a few...

I ordered by phone, how can I track it?Help for customers who ordered a product over the phone.

I placed an order, but I don't see it in my Order HistoryIf you can't see the order in your history, there are...


I need to change or cancel an open order.Inquiries pertaining to changes or canceling of orders that have not yet been received..

I need to return one or more items from an orderReturns and Exchanges for orders that have been delivered.

What is your shipping policy?Details on our Shipping Policy

I entered the wrong address on an order, how can I correct it?For more information on how to proceed, please read below.

My Order shows it has been delivered but I did not receive itFirst, confirm that the ship-to address on your order was correct by...

I received the wrong item(s) in my shipmentSorry about that! You can initiate a return from the...

I received an item that does not appear to be the genuine brand I ordered.Sometimes TV products ship in plain boxes and don't...

I received an order notification, but I didn't order anything. Help!Someone may have accessed your account without permission. Here's what to do next...

My order seems to be stuck in transit, what can I do?If an order is still in the Shipped or Acknowledged status for...

I purchased from a physical store and need help.Information pertaining to products purchased from retail stores.

Your price or offer is different than the one I saw on TVIf the price on our website is different than the one...

All other inquiriesNeed help with something not covered above? Click here.

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