As Seen On TV Return Policy
Our Return policy was updated Mar 1, 2019. Read below to see how this affects you.
We offer several new features for automating returns, refunds, and exchanges, including:
- The ability to cancel an order and receive a full refund before the item has shipped.
- The ability to cancel portions of an order and receive a partial refund while still receiving other items in the order.
- The ability to initiate an RMA.
- Any charges will be refunded automatically once the returned items are received.
What can be returned?
All items that have not yet shipped can be canceled for an immediate and full refund.
Once an item has shipped, unless otherwise indicated, most items on our site can be returned within 15 days for a full refund. Exceptions include:
- Food prep items.
- Clothing, bedding, wearable, or hair-removal items.
- Cleaning products.
- Holiday-specific items (such as Christmas decorations) can only be returned up to one week prior to the Holiday.
- Clearance items are non returnable.
If an item is eligible for a prepaid return, the option to generate the return shipping label will appear automatically. If you don't see an option to generate a return label, then the item is not eligible for a prepaid return, however you can still contact customer service and initiate an RMA. We'll always accept returns for unopened items for up to 30 days (excluding clearance items).
Retail and Third Party Items
Our return policies apply only to products purchased from this website, asseenontvlive.com. Products purchased from other websites and in retail stores cannot be returned or exchanged from this site.
What is your address for returning an item?
Our products ship from more than 30 different warehouses, so where a return will be sent will depend on where the products originally shipped from. If the order is eligible for a prepaid return label, it will automatically be filled out with the correct return address. If not, customer service will tell you where to ship the items.
NOTE: ALL RETURNS MUST BE INITIATED FROM OUR SYSTEM BY OPENING A HELP TICKET. ITEMS RETURNED WITHOUT A VALID RMA WILL NOT BE ACCEPTED, AND YOU WILL NOT RECEIVE A REFUND OR ACCOUNT CREDIT.This policy is in place because returns are typically processed at different locations from where items are shipped, so it's important that the return is created in our system first. If your order is eligible for return, open a help ticket so we can set up an RMA or replace the item.
Need to return an item?
Sign in to your account to view your order history.
Initiating a Return
Step 1: Sign In
Scroll to the top of the page and click the My Account link to sign in. If you're already signed in, you'll see your first name in this spot instead.
Step 2: Find your Order
Click the Order History link from within the Account area and find the order containing the items you want to return.
Step 3: Initiate RMA
Click the I need to return or exchange an item link.
If you don't see the link to generate a return label, your order is not ligible for prepaid return shipping.